Contact

How do I contact customer support?
We have team members on email Monday to for all your Tee queries. Before contacting us have a look at our FAQ’s to see if the information has already been provided. 

Contact Us Page
If you can’t find the answer in our FAQ’s, click the “contact us” tab at the top of the website. Just fill in your name, email, the subject and a message and it will be emailed directly to The Tshirt Mill Team. 

Email
Contact us directly at  admin@thetshirtmill.com.au. We will endeavor to respond to you as quickly as possible, generally within 24 – 48 hrs of receiving your email. If you do not hear from us within this time frame then please check your junk mail folder to make sure our emails aren’t being redirected. 
  

Facebook
Like us on Facebook!  Once you have done that you can send us a message and ask us any question you like.  You can go straight to our page with this link: https://www.facebook.com/thetshirtmill

Ordering and Postage

How long will it take between ordering  my shirt and receiving it? 
There are a few different options during the payment stage of your order.  If you need your tee the next day or a certain date and want to ensure it will arrive by that date, simply email us at sales@thetshirtmill.com.au or call us on (07) 3255 1157 with the details of your order. 

Our flat rate postage option will generally only take 7 business days from the day you place your order. Please allow extra time if you live in a rual area.

Do I have to pay postage for each item I buy? 
No!  If you don’t need your order in a hurry than we offer a flat rate of $8 for postage…no matter how many tee’s you buy! 

How will I know that my order has been sent?
Your order will be listed as ‘processing’ until the day we ship it.  Once we have shipped it then you will receive an email. 

Can I pick my order up?
Yes, if you need your order ASAP and live in the Brisbane area you are more than welcome to come down to our studio to pick it up.  If doing so than simply select one of the rush options available.

Washing Instructions and Lifespan
Most of our garments are made of 100% preshrunk cotton.  To ensure you get the most wear out of your tee as possible follow these guidelines: 

Cold gentle wash inside out
Do not tumble dry (we like to hang ours straight on a coat hanger…no ironing necessary)
If you must iron, iron inside out
Do not dry in direct sunlight

If you follow these general rules your garment will last for up to 30 washes. 

Payment and Security

Do you offer discounts on bulk orders?
Yes, the more shirts you order the bigger the discount gets!  You can mix and match sizes, colours and styles without it affecting your price.  For more information or a quote send us an email to sales@thetshirtmill.com.au.

How can I be sure that it is safe to pay on your online store? 
This question is answered in detail in our ‘Privacy Policy.’  If you still do not feel comfortable providing your credit card details than we also offer PayPal and Bank Transfer. 

Design Submission

How do I upload my own drawings? 
We can print anything, whether it be a photograph, your drawings or sketches, album covers…anything!  Simply scan the hard copy of what you want printed ensuring you select ‘600dpi’ in your scanner settings.  To upload this file to the design template you will need to convert it to a jpg or png.  We can do this for you simply email us your scan and we will send it back in the right file type.  

How can I tell that my artwork is centered properly?
We have printed so many shirts that getting your artwork in the right spot is second nature.  If you are worried about where you have positioned it during your submission please don’t hesitate to call us.  We will always call you if we have any suggestions or questions about placement and quality of your artwork. 

Printing

What Is Digital Printing?
Digital printing is an electronic printing process that is very similar to an ink jet printer.  Once cured, the Digital print is durable but it requires more care in laundry and is not quite as durable as screen printing.  Digital printing is much easier to process and is suited for short runs and images of high detail and multiple colors.  The process is only available on 100% cotton fabric.

What is Screen Printing?
Screen printing is a stencil process that applies liquid ink to the garment 1 color at a time.  When cured, the ink is extremely durable and washes well.  Screen printing has a lot of setup and clean up procedures so it is the best choice for larger orders of a few ink colors.  Screen printing can be applied to a wide variety of garments, fabrics, and colors.

What Are The Advantages of Digital Printing?
There is a much faster turnaround with digital and setup cost is minimal. If you need it in a hurry, digital is your choice.  Digital is also ideal for short production runs and complicated designs using lots of different colours.   

Can I supply my own garments for you to print on? 
Yes!  Depending on your printing requirements we are happy to print on your own garments.  If you would like further information on supplying your own garments please contact us at sales@thetshirtmill.com.au.